Customer Service Representative I - Chadds Ford, PA
Chadds Ford, PA Chadds Ford, PA Full-time Full-time $17 - $20 an hour $17 - $20 an hour 2 days ago 2 days ago 2 days ago The Servicing Innovations department is responsible to provide our valued auto loan customers with stellar customer service.
This position will communicate directly with our customers by phone, e-mail, or any other media channels to handle all aspects of the customer's auto loan account, internal process support, account management, inquiries, loan administration, and problem resolution.
This position is expected to cultivate and maintain on-going customer relationships.
Use computerized system for tracking, information gathering, and troubleshooting.
Must be able to multitask, flexible to change, handle constant phone calls throughout the day and administrative duties as assigned.
The focus of this role is to ensure our valued auto loan customers receive exceptional customer service using innovative communication solutions through all types of media channels.
This is a hybrid position located in Chadds Ford, PA What is a day in the life at Flagship as a Customer Service Representative? Ensure our valued auto loan customers receive exceptional customer service using innovative communication solutions through all types of media channels.
Maintain strict confidentiality with customer auto loan account information Manage both outbound and inbound calls to validate and update all loan file information Perform Customer Welcome process for Loan Servicing Communicate key information to the customer to provide the customer with the tools to be successful in making their auto loan payments Escalate accounts to manager for review to help identify trends Identify, research, and resolve customer issues using the computerized system in a timely manner Execute loan administrative activities that support Loan Servicing Other administrative duties as assigned About you:
Exceptional verbal and written communication skills Excellent active listening skills Ability to achieve and even surpass established goals Ability to display high level of personal accountability and ownership for work performed Independently driven and motivated to thrive in a fast paced and changing environment Demonstrate willingness to learn and be challenged by continual professional development Demonstrate the ability to finesse and manage difficult or emotional customers Must be punctual and dependable in coming to work Adhere to instructions, processes, procedure, policy and management direction Proficient in Internet search tools, e-mail, and Microsoft Office products Flagship is an Equal Employment Opportunity Employer We believe that diversity, equity, and inclusion among our associates is critical to successfully achieving our vision and mission, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool based on merit, qualifications, and business need.
Compensation Our compensation packages are based on a variety of factors, including but not limited to, skill set, experience, qualifications, and other job specific conditions.
If you're interested in partnering with a certified Great Place to Work company that encourages you to be your best, visit www.
FlagshipCredit.
com/Careers for a complete list of career opportunities and information on our company.
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Estimated Salary: $20 to $28 per hour based on qualifications.
This position will communicate directly with our customers by phone, e-mail, or any other media channels to handle all aspects of the customer's auto loan account, internal process support, account management, inquiries, loan administration, and problem resolution.
This position is expected to cultivate and maintain on-going customer relationships.
Use computerized system for tracking, information gathering, and troubleshooting.
Must be able to multitask, flexible to change, handle constant phone calls throughout the day and administrative duties as assigned.
The focus of this role is to ensure our valued auto loan customers receive exceptional customer service using innovative communication solutions through all types of media channels.
This is a hybrid position located in Chadds Ford, PA What is a day in the life at Flagship as a Customer Service Representative? Ensure our valued auto loan customers receive exceptional customer service using innovative communication solutions through all types of media channels.
Maintain strict confidentiality with customer auto loan account information Manage both outbound and inbound calls to validate and update all loan file information Perform Customer Welcome process for Loan Servicing Communicate key information to the customer to provide the customer with the tools to be successful in making their auto loan payments Escalate accounts to manager for review to help identify trends Identify, research, and resolve customer issues using the computerized system in a timely manner Execute loan administrative activities that support Loan Servicing Other administrative duties as assigned About you:
Exceptional verbal and written communication skills Excellent active listening skills Ability to achieve and even surpass established goals Ability to display high level of personal accountability and ownership for work performed Independently driven and motivated to thrive in a fast paced and changing environment Demonstrate willingness to learn and be challenged by continual professional development Demonstrate the ability to finesse and manage difficult or emotional customers Must be punctual and dependable in coming to work Adhere to instructions, processes, procedure, policy and management direction Proficient in Internet search tools, e-mail, and Microsoft Office products Flagship is an Equal Employment Opportunity Employer We believe that diversity, equity, and inclusion among our associates is critical to successfully achieving our vision and mission, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool based on merit, qualifications, and business need.
Compensation Our compensation packages are based on a variety of factors, including but not limited to, skill set, experience, qualifications, and other job specific conditions.
If you're interested in partnering with a certified Great Place to Work company that encourages you to be your best, visit www.
FlagshipCredit.
com/Careers for a complete list of career opportunities and information on our company.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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